Normal Support Hours:

Monday – Friday
Phone or email

Support is not available on Saturday or Sunday.

2023 Holiday Support Schedule

Martin Luther King Jr. Day (Mon., Jan 16)
No Support | Office Closed

President’s Day (Mon., Feb 20)
No Support | Office Closed

Memorial Day (Mon., May 29)
No Support | Office Closed

Juneteenth (Mon., June 19)
No Support | Office Closed

Independence Day Observed (Tue., Jul 04)
No Support | Office Closed

Labor Day (Mon., Sept 04)
No Support | Office Closed

Thanksgiving Day (Thur., Nov 23)
No Support | Office Closed

Day After Thanksgiving (Fri., Nov 24)
No Support | Office Closed

Christmas Day (Mon., Dec 25)
No Support | Office Closed

New Year’s Day (Mon., Jan 01, 2024)
No Support | Office Closed

Contact Us

TOLL FREE   (800) 688 – 6181

Support Hours

Weekdays (Normal Support)

8:00 AM – 5:00 PM PST
Phone, Email

Our Service During the COVID-19 Outbreak

Here at Domico Software, the health and well-being of our employees and their families is our top priority right now. To ensure everyone’s safety and to help contain the spread, we’ve issued our team to work-from-home until the ‘shelter in place’ order is lifted.

We understand that our customers rely on our products and services to successfully operate their business, this is why we plan on offering the same great support. With our setup, we’ll still be able to provide you timely and effective product installs and technical support. 

Although phone calls will not be answered by a live person, voice messages and emails are constantly monitored.

About COVID-19

The Coronavirus (COVID-19) is a new disease that has spread nationwide. In efforts to slow the spread of the virus, everyone is advised to practice good hygiene and social distancing. Read The President’s Coronavirus Guidelines for America here.

Currently, California is ordered to ‘shelter in place’ until at least May 7, 2020. Non-essential gatherings and non-essential travels are banned. Residents may still travel for necessary supplies and even encouraged to take walks.

Domico Product Support

Our customers are top priority here at Domico Software and providing quality support is our goal. All support technicians are full-time, in-house, and professionally trained to provide the best possible service.

As a member of the Gold Class Warranty, support calls are guaranteed a call back within two hours and the calls are answered in the order received, but sometimes there are exceptions. 

Support Requests

The severity of the support request can determine the initial response time, especially if Domico is experiencing high call volume. Cases that are considered to be priority can include: unable to access software, assist with customer account while customer is waiting on site, or inability to Close Day are just a few examples. 

Support technicians may do some preliminary research before returning your call. Sometimes it is not possible to resolve a case during an initial call back, and may require additional research. Either way, your technician will clearly communicate with you how they plan to resolve the issue and what to expect. 

** On days with No Support, still leave us a Voice Message or Email
and we’ll get back to you as soon as we’re back on the support queue