Payment Processing for Self Storage by Domico Software
Built by Domico for Domico Users
DomicoPay Merchant Services is developed and managed by us, keeping access to its many components in-house. This, in turn, allows us to troubleshoot efficiently and make improvements for the benefit of our customers.
DomicoPay integrates seamlessly into DomicoCloud and Domico Stand-Alone, offering a complete, all-in-one solution for self storage operators. Managers enjoy the convenience, while owners save money.
Common issues customers experience using a third-party processor that we’ve resolved:
X Unable to reach a live person X for support
X Unable to get a response in a timely manner
X Processor updates and software updates don’t match
X Finger-pointing troubleshooting issues
X Can’t get a clear explanation of statements
X Charged with manufactured fees
✓ Reach a live person immediately with a call-back within 2 hours
✓ Updates in processor and software will compliment each other
✓ Support for both products by the same technicians
✓ Get answers about your statements from us
✓ Straightforward and transparent fees
Key Benefits of DomicoPay
DomicoPay tightly integrates with our products, keeping your payments in one place and eliminating the need to switch between two applications for processing.
Our payment processing service is PCI and PADSS compliant. By providing an out-of-scope solution, the Domico systems do not receive or see credit card data. Locally stored payment information is tokenized and unreadable, keeping your customer data safe.
Save on Fees
Your money is valuable. Spend less of it on payment processing fees and keep more of it for your bottom line. Know exactly what you’re paying for with transparent fees through DomicoPay.
We’ve already saved customers up to 20% on their processing fees.
Product functions, hardware, and account questions are resolved by our professional team of support technicians. Offering a single point of contact for our suite of products and services allows us to provide effective solutions.
We offer same day support with a guaranteed 2-hour call-back. Tier II support is available outside of our office hours.
How DomicoPay Works
- Make a payment
Domico Software prompts the DomicoPay Server that it wants to process a payment
- Wake Terminal
The DomicoPay Server wakes up the payment terminal
- Send Payment Details
The Terminal sends the payment details back to the server
- Request Authorization
The DomicoPay Server send the Issuer a payment authorization request
The Issuer processes the payment and approves or declines
- Return Result to Terminal
The DomicoPay Server communicates back to the terminal with an approval or decline
- Return Result to Domico
The DomicoPay Server communicates back to Domico Software with an approval or decline
What does it mean to be Out-of-Scope?
DomicoPay has an out-of-scope setup, meaning it is out of scope of the credit card processing and does not see raw credit card data. Upon receiving the processing terminal, customers are instructed to plug the device directly into their network (and not the computer). According to the diagram above, most of the communication happens within the DomicoPay server. Our setup results in the most secure payment processing.
DomicoPay is fully compliant, uses tokenized credit card data, with nothing sensitive stored locally .
Getting started with DomicoPay
in Six Easy Steps
Step 1: Statement Analysis
Using your most recent processing statement(s) we do a thorough analysis of the fees you currently pay vs. what you could pay with DomicoPay to provide monthly and annual cost savings. This is the easiest step. We do all the work once we receive your statement!
Step 2: Apply
Like what you see? We’ll send you a custom application link to apply online. Once your information is submitted, underwriting gets to work right away! We just need basic ownership information and have professionals on stand-by to help answer questions.
Step 3: Approval
Upon approval, your business is assigned an MID (Merchant Identification Number). Our team is immediately notified of your setup information, which is then monitored to ensure proper onboarding. Approval takes up to 1 business day.
Step 4: Receive Hardware
Whether you decide to purchase or lease the hardware, the order will be placed upon your application approval and typically ships within 2-3 business days.
Step 5: Onboarding
Our team contacts you with important information such as your MID, login credentials for transaction reporting, the equipment you ordered, and the next steps for installation. We will schedule a time that works for you.
Step 6: Installation & Support
On the scheduled day, your installation gets flagged for a technician to grab and prep prior to calling you. A tech integrates DomicoPay into your Domico Software, makes sure the device is set up, then tests and trains. Set up takes 10-15 min. and training takes another 10-30 min.
Hardware stopped working? Payment didn’t go through? A transaction didn’t reconcile?
Just give our techs a call like you usually would for your other Domico Software issues. We also have afterhours teir II support in case you need help outside of our business hours. Request support by phone, email, fax, or through our website. We’ll get back to you within 2-hours, guaranteed!
DomicoPay Merchant Portal
The DomicoPay Merchant Portal features a dashboard with shortcuts and visuals of your self storage facility’s processing activities upon login. The Daily Volumes graph will show a month’s worth of processing volumes for all sites available. Owners of multi-site operations can quickly view daily amounts in one place.
Search for a specific transaction or review multiple transactions in MerchantTrack using various search options for a given site.
Transaction Search Options
- Payment Method
- Transaction ID
- Account Holder Name
- Customer ID
- Time Zone
- Transaction Date Type
- Date Range Start Date
- Date Range End Date
- Invoice Number
- Account Last 4
Terminals: View & Activate
The Terminal tab in MerchantTrack lets you view your active terminals in detail. For multi-site operators, this feature makes it convenient for owners and staff to locate the device status for any given location.
New device activations are also accessed from here. With our thorough on-boarding services, you won’t have to worry about learning how to activate your terminals because we’ll do it for you!
The reporting capabilities of MerchantTrack yield robust, flexible, and accurate reports. Use available filter options to generate a report for a single site or for multiple sites. After previewing, simply export reports by choosing “Export CSV” or “Export PDF”.
- Funding Summary Report
- Transaction Summary Report
- Funding by Transaction Report
- Funding by Line Item Report
- Chargeback Summary Report
- Transactions Report
- Merchant Statement
Your time is valuable.
Spend less of it on processing headaches
and more on other important tasks.
DomicoPay offers an all-in-one solution. It’s built just for Domico Software
and supported by the same technical support team. Learn more
and receive a quick statement analysis by completing the form below.
✔ Fully integrated payments reporting and reconciliation
✔ Transparent fees – no manufactured fees!
✔ Tracking tools to monitor your processing rates
✔ No more flipping between programs to reconcile
✔ Get answers when you need them